As of my last knowledge update in January 2022, several live chat solutions are popular for WordPress websites. The best option for you depends on your specific requirements and preferences. Here are some widely used live chat plugins:
100% FREE Live Chat Software, Ticketing & Knowledge Base! - www.tawk.to:Features: Free with a wide range of features.Highlights: User-friendly, customization options, and mobile apps for on-the-go management.
LiveChat:Features: Offers a robust set of features, including chatbots.Highlights: Easy to use, integrations with CRM and other tools, real-time visitor monitoring.
Zendesk Chat (formerly Zopim):Features: Part of the Zendesk suite with comprehensive support features.Highlights: Easy setup, customization options, and integration with Zendesk products.
Drift:Features: Focus on conversational marketing with chatbots.Highlights: AI-powered, targeted messaging, and integrations with various platforms.
Intercom:Features: Offers live chat, as well as customer engagement and support tools.Highlights: Advanced customer communication features, user tracking, and integrations.
Olark:Features: Simple and effective live chat solution.Highlights: Visitor insights, automated messages, and integrations with other tools.
WP Live Chat Support:Features: Basic live chat functionality.Highlights: Easy to set up, customizable, and cost-effective.
Formilla Live Chat:Features: Live chat with additional features like visitor monitoring and automated messages.Highlights: Customizable design, mobile-friendly, and integrates with CRM systems.
Before selecting a live chat solution, consider factors such as ease of use, customization options, integrations with other tools, and whether the solution aligns with your overall customer support strategy. Additionally, check for the latest reviews and updates, as the landscape of WordPress plugins can evolve.
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